1. Agreement to these Terms
By creating an account, accepting an invitation, purchasing a subscription, requesting access to a demo environment or otherwise using Valtoroq, you agree to these Terms of Service (“Terms”). If you use Valtoroq on behalf of a company, government body or other organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use the service.
2. The Valtoroq service
Valtoroq is a deployment assurance platform designed to help technical delivery teams manage customers, projects, sites, systems, equipment, FAT, SAT, commissioning, issues, remediation, approvals, acceptance, handover, documents and related operational records.
Features may vary by subscription plan, deployment model or written order.
3. Customer organizations and Authorized Users
A “Customer” is the organization that purchases, receives or controls a Valtoroq workspace. An “Authorized User” is an individual whom the Customer permits to access that workspace.
Customers are responsible for managing their users, roles, permissions and workspace settings and for ensuring that Authorized Users comply with these Terms and any applicable internal policies.
4. Accounts and security
You must provide accurate account information and keep credentials confidential. Accounts may not be shared between individuals. You are responsible for activity performed through your account except to the extent caused by a security failure for which Valtoroq is responsible.
You must promptly notify Valtoroq if you reasonably believe an account, credential or workspace has been compromised.
5. Subscription plans and user limits
Access to paid features is determined by the applicable subscription plan, user limit, billing period and any separately agreed commercial terms. Customers must not intentionally evade applicable user, storage or service limits.
Additional users, custom reports, custom test packs, on-premise services or other optional services may be subject to additional fees.
6. Billing, renewal and cancellation
Subscription charges, billing periods, taxes and renewal terms are presented at checkout or in an applicable order form. Online payments may be processed by Paddle or another authorized merchant or payment provider.
Unless otherwise stated at purchase, recurring subscriptions continue until cancelled. Cancellation normally takes effect at the end of the current paid-through period. Failure to pay may result in restricted or suspended access.
7. Permitted use
Subject to these Terms and the applicable subscription, Valtoroq grants the Customer and its Authorized Users a limited, non-exclusive, non-transferable right to use the service for the Customer’s legitimate internal business operations.
8. Prohibited use
You must not use Valtoroq to violate law, infringe third- party rights, distribute malicious code, interfere with service operation, bypass security or access controls, probe another customer’s workspace, harvest credentials, conduct unauthorized security testing, reverse engineer protected portions of the service except where law expressly permits it, or resell access unless Valtoroq has agreed otherwise in writing.
9. Customer Data
As between Valtoroq and the Customer, the Customer retains ownership of data, documents, test results, evidence, records and other content submitted to its workspace (“Customer Data”).
The Customer grants Valtoroq a limited right to host, process, transmit, reproduce and otherwise use Customer Data only as reasonably necessary to provide, secure, support and maintain the service, comply with law and carry out documented Customer instructions.
10. Customer responsibility for content
Customers are responsible for ensuring that they have the rights, permissions and lawful basis needed to upload, store and process Customer Data in Valtoroq. Customers must not upload content that they are not authorized to use.
11. Technical records, approvals and acceptance
Valtoroq provides tools for recording testing, remediation, approvals, signatures, acceptance and handover. Customers remain responsible for deciding whether records satisfy their contractual, technical, regulatory and quality requirements.
Valtoroq does not independently certify equipment, systems, test results, regulatory compliance or technical fitness merely because a record is stored, approved or signed within the platform.
12. Confidentiality
Each party must use reasonable measures to protect confidential information received from the other and must use such information only for the purposes of the relationship, except where disclosure is required by law or expressly authorized.
13. Privacy and data protection
Personal information is handled as described in the Privacy Policy and Data Protection information published on this website.
Where Valtoroq processes personal data on behalf of a Customer, additional data- processing terms may apply where required by applicable law or customer agreement.
14. Third-party services
Valtoroq may rely on or interoperate with third-party hosting, database, payment, email, identity, monitoring or other service providers. Third-party services may be governed by their own terms and privacy practices.
15. Demo and trial access
Demo, evaluation, beta or trial access may be limited in duration, functionality, capacity or support and may be modified or withdrawn. Demo environments should not be used for production, safety-critical or uniquely valuable data unless expressly authorized.
16. Suspension
Valtoroq may restrict or suspend access where reasonably necessary to address non-payment, a material breach, suspected fraud, abuse, security risk, unlawful use or a threat to the service or other customers. Where practical, reasonable notice will be provided.
17. Termination and data availability
Either party may terminate the relationship in accordance with the applicable subscription, order form or these Terms. Following termination, access to Customer Data may end after an applicable retention or export period. Customers should export records they are required to retain before access ends.
18. Valtoroq intellectual property
Valtoroq and its licensors retain all rights in the service, software, interfaces, documentation, branding and other materials supplied by Valtoroq, except for Customer Data and third-party materials.
19. Service availability
Valtoroq aims to provide a reliable service but does not promise uninterrupted or error-free availability unless a separate written service-level agreement states otherwise. Planned maintenance, security work, provider outages and events outside reasonable control may affect availability.
20. Disclaimer
To the maximum extent permitted by applicable law, Valtoroq is provided on an “as available” basis. Except for warranties that cannot lawfully be excluded, Valtoroq disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement.
21. Limitation of liability
To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, exemplary or consequential loss, or for loss of profits, revenue, business opportunity or goodwill arising from these Terms.
Unless a written order form states otherwise, Valtoroq’s aggregate liability arising from the service will not exceed the fees paid or payable by the Customer for Valtoroq during the twelve months immediately preceding the event giving rise to the claim. This limitation does not apply where liability cannot lawfully be limited.
22. Indemnification
To the extent permitted by applicable law, the Customer will defend and indemnify Valtoroq against third-party claims arising from Customer Data, unlawful use of the service, or the Customer’s material breach of these Terms, except to the extent the claim results from Valtoroq’s own breach or misconduct.
23. Changes to the service or Terms
Valtoroq may update the service and these Terms as the platform, law or commercial offering changes. The current version and effective date will be published here. Where a material change requires renewed acceptance, affected users may be required to accept the new version before continuing to use the application.
24. Contracting entity and governing law
Valtoroq is a product of Valoroq LLC. Unless an applicable order form or other written agreement states otherwise,Valoroq LLC is the contracting entity for the Valtoroq service. Its business address is 1621 Central Ave, Suite #8773, Cheyenne, WY 82001, United States.
Unless a signed agreement states otherwise, these Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Where a signed order form or other written agreement identifies a different governing law, venue or dispute procedure, that written agreement controls to the extent of any conflict with these Terms.
25. Electronic notices
You agree that account, billing, security, legal and service notices may be provided electronically, including through the application or by email to the address associated with the account.
26. Contact
Questions about these Terms can be submitted through the Contact page, sent to [email protected], or addressed to Valoroq LLC, 1621 Central Ave, Suite #8773, Cheyenne, WY 82001, United States.