1. Scope and provider
This policy covers recurring Valtoroq Deployment and Valtoroq Expenses subscriptions supplied by Valoroq LLC. For purchases processed by Paddle, Paddle is the merchant of record and processes payments and approved refunds. Separate negotiated agreements may apply, but mandatory customer rights always remain protected.
2. Renewal reminders and recurring billing
Subscriptions may renew automatically at the interval selected at checkout. We aim to send a courtesy payment reminder before renewal, stating the expected charge, renewal date, payment interval and how to manage or cancel renewal. A delayed or missing courtesy email does not remove any statutory notice rights. Paddle may send separate mandatory notices. Applicable taxes and final charges are shown in Paddle checkout or account billing details.
3. Monthly cancellation
You may cancel future monthly renewals at any time using the subscription management portal or by contacting support. Canceling renewal without requesting a refund allows continued access until the end of the current paid period; no subsequent renewal will be charged.
If you request cancellation and a refund within 72 hours after a successful monthly subscription payment, including a monthly renewal, Valoroq LLC will honor a full refund of that monthly subscription payment through Paddle, subject to transaction verification, fraud safeguards, and applicable payment-provider procedures. Access ends when the refunded subscription is terminated. After 72 hours, you may still cancel renewal at any time; ordinarily no refund of the current month is due, and access continues to its paid period end, except where more favorable law or other protections apply.
4. Annual cancellation and early termination
You may turn off annual auto-renewal at any time while retaining access through the paid annual period. You may also request early termination and a proportional refund for the unused annual subscription time. For an early-termination request, we provide up to five calendar days of access to export available customer data and reports, unless a longer period is required by law or otherwise agreed. Following that export period, access is terminated and the proposed proportional refund is calculated for the remaining unused days of the prepaid annual term, measured from the effective termination date. We coordinate the resulting partial refund through Paddle, subject to its processing and applicable legal requirements. Any refund estimate will be explained before confirmation.
5. Customer data
Customers should export the data they need within the applicable access or export period. End of access does not automatically mean immediate destruction of data: retention, deletion, and legally required records are handled under the applicable Privacy Policy and data-retention obligations.
6. Refund requests and payment processing
Contact us using our Contact page, or use the refund options available from Paddle at paddle.net. Include the payment date and transaction reference, but do not send card numbers. Refunds are ordinarily returned via the original payment method, where possible. Processing times depend on Paddle and the financial institution. A request does not mean funds have already been returned.
7. Additional seats, trials and defects
Unpaid demonstrations are not billed unless you explicitly purchase a subscription. Paid seat add-ons and upgrades follow the terms disclosed at purchase, with mandatory protections preserved. If a purchased service is materially defective or unavailable, contact support; remedies may include restoration, credit, or refund as required by law.
8. Most favorable customer protection
Nothing in this policy waives or limits mandatory cancellation, withdrawal, or refund rights under applicable local law. Where applicable law, Paddle's mandatory refund obligations, or our stated voluntary policy gives a customer greater protection, the more favorable applicable protection governs. Any statutory time period longer than our 72-hour monthly courtesy refund window remains available.
9. Contact and updates
Business operator: Valoroq LLC, 1621 Central Ave, Suite #8773, Cheyenne, WY 82001, United States Phone: +1 307 243 6690. For inquiries email [email protected] or use our Contact page. Changes to this policy will be posted here and will not retroactively remove mandatory rights applicable to earlier transactions.